From repetitive work to real impact with AI

Business need

Thousands of unstructured confirmations created operational bottlenecks

Lemvigh-Müller receives thousands of supplier order confirmations each month from more than 35,000 suppliers, often in unstructured formats such as PDFs and emails.
Each confirmation had to be manually reviewed and matched against SAP purchase orders: a time-consuming and repetitive process with limited business value that slowed down operations.

The goal was not to replace employees, but to remove repetitive workload and enable them to focus on exceptions, supplier dialogue, and decision-making. Using AI as a tool, not a replacement and freeing employees from low-value work to focus on what matters.

Solution

AI handles the routine, people handle the exceptions

NTT DATA implemented an AI-based solution that supports employees by activating existing business processes quickly and efficiently. Users remain fully in control through a dashboard, where they can review, adjust, and approve decisions as needed.

The solution is built on SAP’s latest AI framework and delivery model, fully integrated into the existing system landscape without the need for external tools or complex setup. Acting as a digital assistant, it processes large volumes of repetitive tasks while maintaining compliance and governance.

From proof of concept to live operations in just weeks, the solution automatically reads and structures supplier confirmations, matches them against purchase orders, and flags only cases requiring human attention. Rather than replacing employees, it removes repetitive work and
enhances decision-making.

Developed entirely within the SAP ecosystem using the latest technologies, the solution is fast to implement, easy to scale, and ready to support future AI use cases.

Through close collaboration and rapid iteration, it was delivered as a lightweight, scalable solution in 6–8 weeks with minimal setup and no need for large consulting teams—demonstrating how quickly business value can be realized. With this foundation in place, similar solutions can be deployed even faster.

Outcomes

From manual effort to automated flow

The solution transforms a previously manual, time consuming process into a streamlined, automated flow where the majority of order confirmations are handled without human intervention.

Instead of reviewing every document, employees are only involved when deviations occur, allowing them to focus on resolving exceptions and adding value where it matters most.

This shift not only improves efficiency but also ensures better scalability and a more resilient supply chain operation.

At the same time, the solution demonstrates how AI can quickly create tangible business value — not as an experiment, but as a practical tool embedded in daily operations.